FAQ
General Questions
What is Visual Bounty?
Visual Bounty is a curated collection of high-resolution digital assets, including photographs, patterns, textures, illustrations, abstract art, design templates, video art, and identity kits. Our resources are designed for creatives, designers, and professionals who need versatile, high-quality visuals for personal and commercial projects.
How do I purchase and download a product?
Browse the collection and select an asset. Choose a license (Personal, Commercial, or Extended Commercial). Complete checkout, and your file will be emailed within 24 hours. If you haven’t received your file, check your spam folder or email hello@visualbounty.com for assistance.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
Do you offer refunds?
Due to the nature of digital downloads, all sales are final. However, if there is an issue with your file, contact hello@visualbounty.com, and we will work to resolve it.
How do I contact customer support?
You can reach our support team at hello@visualbounty.com. Response time is typically within an hour or two.
File Formats and Licensing
What types of files will I receive?
Images are provided as high-resolution JPG, PNG, or vector formats (AI, EPS, PDF). Design templates come in editable AI, EPS, PSD, or PDF files. Identity kits include vector and print-ready formats. Video art is available in MP4, MOV, ProRes, or GIF, with resolutions up to 4K.
How do I use the assets?
Review the Licensing page to choose the appropriate license for your project.
What types of licenses are available?
Personal License is for personal, educational, or non-commercial use, including blogs, social media, and educational projects. Included with all purchases. Commercial License covers small-scale commercial use, including marketing materials, branding, and product packaging, with a limit of 1,000 uses or sales. Extended Commercial License allows large-scale or unlimited commercial use, such as advertising campaigns, mass production, and major publications.
Can I use free images for commercial projects?
No. Free images are for personal and educational use only. A Commercial or Extended Commercial License is required for branding, resale, advertising, or business use.
Can I modify an image, video, or template for my project?
Yes. You can crop, resize, recolor, and incorporate assets into a larger design. However, the modified file cannot be resold as a standalone stock asset.
Can I use a Commercial License image in a logo?
Yes, but only for small business branding, with a limit of 1,000 reproductions. If your brand requires unlimited use, you need the Extended Commercial License.
Can I use a video in a paid advertisement or film project?
Videos used for social media, website backgrounds, and presentations are covered under the Commercial License. For broadcast, paid advertising, or film production, you will need the Extended Commercial License.
What if I need a custom license for a specific use case?
For corporate branding, multi-user licenses, or exclusive rights, contact hello@visualbounty.com to discuss custom licensing.
Where can I find more information about licensing?
Visit the Licensing page for full details.
Print Services
Can I order prints of an image?
Yes. We offer archival-quality printing on a variety of materials, including fine art prints, canvas prints, wallpaper, and eco-friendly fabric prints.
How do I order a print?
Email hello@visualbounty.com with your request. We will discuss size, material, and pricing. Once confirmed, you will receive an invoice. Production takes 5 to 7 business days, followed by shipping.
Do you offer custom print requests?
Yes. We can print on wood, acrylic, and other specialty surfaces upon request. Contact us for custom quotes.
Customization and Design Services
Can I customize an image, video, or template?
Yes. We offer customization services to modify assets according to your needs.
What customization options do you offer?
Image and artwork customization includes resizing, upscaling, format conversion, color adjustments, and layered file requests. Identity kit customization includes typography adjustments, alternate color variations, and additional branding formats. Video customization includes resolution changes, format conversion, trimming, looping, and motion adjustments. Design template customization includes layout changes, file format conversion, and text/logo modifications.
How do I request a customization?
If an option is available at checkout, add it to your order. For custom requests, email hello@visualbounty.com with details. You will receive a quote if additional costs apply. Most modifications are delivered within 2 to 3 business days.
Product-Specific Questions
What categories of digital assets do you offer?
Visual Bounty provides high-resolution digital assets across multiple categories, including abstract art and design, patterns and textures, photography, design templates, identity kits, and video art.
How do I access my purchased files?
After checkout, you will receive a digital archive via email within 24 hours. If you do not receive it, contact hello@visualbounty.com.
Can I request a specific type of image or design?
Yes. We accept custom image and design requests. Contact hello@visualbounty.com to discuss your project.