Política de envío

Effective Date: 9/01/2024
Contact Information: hello@visualbounty.com

1. Digital Downloads

Delivery:
All digital products, including images, graphics, and designs, are delivered electronically. Upon successful payment, you will receive an email with a link to download your purchased files. If you do not receive your download link, please check your spam/junk folder or contact us at hello@visualbounty.com.

Shipping Fees:
There are no shipping fees for digital downloads.

2. Physical Products

In addition to digital downloads, Visual Bounty offers a selection of physical products, including art prints, cards, gift wrap, fabric, and wallpaper designs. These items will be shipped directly to you.

Shipping Methods and Rates:

  • Standard Shipping: Available for all orders, with delivery times depending on your location. Shipping rates are calculated at checkout based on the weight and destination of your order.
  • Expedited Shipping: Faster shipping options are available at an additional cost, also calculated at checkout.
  • International Shipping: We ship to most countries worldwide. International shipping rates and delivery times will vary depending on the destination.

Processing Time:
Please allow [X business days] for processing your order before it is shipped. Processing times may vary depending on the product type and order volume.

Delivery Time:
Estimated delivery times vary by location:

  • Domestic (within [Your Country]): [X-X business days]
  • International: [X-X business days]

Tracking Information:
Once your order has shipped, you will receive an email with tracking information so you can monitor your package's journey.

Shipping Fees:
Shipping fees are calculated at checkout based on the weight, size, and destination of your order. You will see the total shipping cost before you complete your purchase.

Customs, Duties, and Taxes:
For international orders, customs fees, duties, and taxes may apply and are the responsibility of the recipient. These charges are not included in the product price or shipping cost and will be collected by the carrier upon delivery.

3. Shipping Issues

Lost or Damaged Items:
If your order is lost or arrives damaged, please contact us at hello@visualbounty.com within 7 days of delivery. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement.

Incorrect Address:
Please ensure that your shipping address is correct at checkout. Visual Bounty is not responsible for orders shipped to an incorrect address provided by the customer.

Order Changes and Cancellations:
Once an order is placed, it cannot be changed or canceled if it has already been processed. For any changes, please contact us immediately at hello@visualbounty.com, and we will do our best to accommodate your request.

If you have any questions or need assistance with your order, please don't hesitate to contact us at hello@visualbounty.com. We're here to help!